Closed captioning allows a host or another meeting attendee, assigned by the host, to add closed captioning in a meeting. In a webinar, closed captioning can be typed by the host, co-host, or a panelist assigned by the host. You can type the closed captions directly via Zoom or you can integrate a third party service.
Note: closed captioning is not automatic. As described above, you will need either a human transcriptionist or a third-party service to use Closed Captioning.
Ensure the transcriptionist has the appropriate permissions for the type of session:
For the Meeting-type session: ensure that the transcriptionist is an attendee in the meeting -- that's it! You'll be able to assign them their powers once the Zoom meeting has started, but before the attendees arrive.
For the Webinar-type session: ensure that the transcriptionist has a role in Pathable that allows them to attend as a panelist, or plan to promote them to co-host once the Zoom meeting has started, but before the attendees arrive.
Once Zoom is live, but before attendees arrive:
Assign the transcriptionist to closed-captioning duties and/or copy the API key from the CC menu in Zoom, in order to provide it to your third-party transcription service. Watch the short video below for a demonstration.